FAQ (EN)

How far in advance should I book my trip?

We recommend booking your transfer or tour at least 48 hours in advance, especially during peak season. However, if you need a last-minute service — just contact us, and we will do our best to arrange it as quickly as possible.

Frequently Asked Questions (FAQ)

Do you meet passengers at the airport with a name sign?

Yes, we can greet you in the arrivals area with a personalized name sign. The driver will assist with luggage and escort you to the vehicle.

How long will the driver wait for me?

At the airport: up to 60 minutes free of charge, then waiting fees may apply.

At the train station: up to 30 minutes free of charge, then waiting fees may apply.

In other cases: up to 15 minutes free of charge, then waiting fees may apply.

How can I pay for the service?

We accept the following payment methods:

Cash

Invoice (for corporate clients)

Do you provide child seats?

Yes, we provide child seats and boosters upon request. Please mention the child's age and weight when booking.

How much luggage can I bring?

Please specify the amount of luggage when booking. We will select a suitable vehicle (sedan, SUV, or minivan) based on your needs.

Can I make stops along the way?

Please mention this when booking so we can adjust the time and pricing accordingly.

Can I hire a driver for several hours?

Yes, we offer hourly chauffeur service — ideal for business meetings, events, and VIP guest transportation.

Do you operate outside Austria?

Yes, we provide transfers and tours to Germany, Czech Republic, Slovakia, Hungary, Slovenia, Italy, and other EU countries.

Can I cancel my trip?

Free cancellation up to 3 days before the trip

Less than 24 hours before the trip — 50% cancellation fee

No-show without prior notice — 100% cancellation fee

Do I need to specify the number of passengers, children, and luggage?

Yes, this is very important. When booking, please specify:

Number of passengers

If there are children and if child seats are needed

Number and size of suitcases and bags

This helps us choose the most suitable vehicle for your comfort and safety.

Can I request the driver to wait at a specific location?

Yes, we can arrange for the driver to wait at a convenient location — restaurant, meeting, event, etc.

Please note: waiting time is charged separately according to our hourly rates.

Economy class

Premium comfort

Business

(Exact rates will be provided upon request.)

Do you work with tour guides?

Yes, we collaborate with trusted tour guides and local experts.

Upon request, we can arrange a guide in your preferred language for sightseeing, themed tours, event accompaniment, and more.

Can I organize a custom tour just for me?

Absolutely! We specialize in personalized trips and private tours.

Tell us your interests, preferences, and travel style — and we'll create a unique itinerary with comfortable transport, guides, and stops along the way.